Terms and conditions
These are the rules for shopping at Lumen. They apply to every order placed on this website. The date at the top of this page is 12 November 2026.
Lumen is an online shop for shirts, tees, and kitchen containers. There is no shop to visit. We deliver to addresses in India, and you pay by cash when the parcel arrives.
The seller
You are buying from Lumen, an online shop in India, at shoplumen.shop. For an order, a delivery, or a complaint, email hello@shoplumen.shop and include your order number.
Placing an order
You must give a real name, a phone number we can call, and an address in India. Adding a piece to the cart does not place an order. The order is placed when you finish checkout.
We can refuse or cancel an order if the piece is out of stock, if the address is outside India, or if a cash-on-delivery delivery cannot be completed. If we cancel before the parcel leaves, you owe nothing.
A shirt or tee is sold in the size and colour you choose. Choose both before you add it to the cart. A kitchen piece is sold as the product page describes it: the material, the size, and whether it has a lid.
Prices
Prices are in Indian rupees. The price on the product page is the price of that piece. If a sale price is shown, that is the price you pay while the offer is on the page. Delivery inside India is free, so the checkout total is the price of the pieces.
If a price on the site is an obvious mistake, we will tell you before the order is dispatched and you can cancel. We will not dispatch at a price we did not intend to charge.
Payment
Payment is cash on delivery. You pay the courier the order total when the parcel arrives. Checkout does not ask for a card number.
Keep the cash ready for the amount shown at checkout. If the parcel is refused, the order is cancelled.
Delivery
We deliver free to any address in India. We do not deliver outside India, and there is no counter where you can collect an order. Most orders leave within two working days. The address you type at checkout is the address on the parcel.
The rest of the delivery rules are on the shipping policy. The goods are your responsibility once the courier has delivered them to that address.
Returns and faulty pieces
An unused shirt, tee, or container can be returned within 7 days of delivery. Returns are by post. Email us before you post anything. The conditions are on the returns policy.
- Containers that have held food cannot be returned.
- A piece that is chipped, cracked, or missing a lid cannot be returned, unless it arrived that way.
- A shirt or tee that has been worn, washed, or sent back without its packaging cannot be returned.
If a piece arrives damaged, or it is not the piece you ordered, email us with the order number. We will replace it or return the money. For cash on delivery, the money goes back after we have checked the returned piece.
Nothing on this page takes away a right you have under the Consumer Protection Act, 2019.
Using the pieces
Shirts and tees are clothing. Follow the wash note on the product page. Kitchen containers are for the use described on the product page. A steel or plastic box is not a pan for the open flame unless the page says it is. A plastic box does not go in the oven or on the hob.
Your account and your details
If you create an account, keep the password to yourself. Orders placed from that account are yours. How we use your name, address, phone, and email is on the privacy policy. We use those details to deliver the parcel and to handle a return. We do not sell them.
The name and the photographs
The Lumen name, the logo, and the words on this shop are for this shop. Product photographs are used here to show the pieces for sale. Do not copy the shop and present it as your own.
What we are responsible for
We are responsible for sending the piece you ordered, as the product page describes it, to the Indian address you gave. We are not responsible for a delay that starts after the parcel has left us, except where the law says we are. We are not responsible for a loss that comes from using a container for a job the product page does not describe.
Changes
We can update these terms. The date above changes when we do. An order you have already placed stays on the terms that were on the site when you checked out.
Law
These terms follow the laws of India. If a dispute has to be decided by a court, the courts of India can hear it.