Returns

If a piece is unused and still in the condition it arrived, you can return it within 7 days of delivery. Returns are by post. There is no counter to bring them back to.

What we cannot take back

• Containers that have held food.
• Pieces that are chipped, cracked, or missing a lid.
• Shirts or tees that are worn, washed, or missing their packaging.

How to send it

Email hello@shoplumen.shop with your order number before you post anything. We will reply with the return address.

For cash on delivery orders, we return the money after the piece comes back and we have checked it.