Privacy

This page says what Lumen keeps when you shop, and why.

Orders

When you check out we ask for your name, address, phone, and email so we can deliver the parcel and reach you if the courier cannot. Cash on delivery does not add a card number.

Accounts

If you create an account, we store the name, email, and password you choose, plus the orders tied to that account. You can see and edit those details from your account page.

Cookies

The shop uses a cookie to remember what is in your cart, and another if you sign in. These are there so checkout works. We do not sell your details.

How long we keep it

We keep order records for as long as we need them for delivery, returns, and our accounts. You can ask us to delete an account by writing to hello@shoplumen.shop.